return policy
changed your mind about the dot? here's how to return it.
what you can return
- unworn shirts (we'll know if you wore it)
- shirts with tags still attached
- shirts that aren't damaged
- basically, if it's still sellable
what you can't return
- worn shirts (obviously)
- damaged shirts (unless we messed up)
- shirts where the dot is "too big" or "too small" (it's just a dot)
how to return
- email us at karen@onedotshirt.com
- tell us why you're returning it
- we'll send you a return label
- ship it back to us
- we'll refund you (minus shipping)
timeline
- return within 30 days of delivery (14 days for eu customers)
- refunds processed within 5-7 business days
- sometimes faster, sometimes slower
shipping costs
you pay to ship it back to us, unless we messed up (wrong size, damaged item, etc.). we aren't a post office.
defective items
if the shirt is damaged or wrong when you get it, email us immediately. we'll pay return shipping and send a replacement.
exchanges
want a different size? just return it and order a new one. we're not running a department store.
questions?
email us. we'll probably respond within a few days. maybe.
last updated: whenever we remember